Privacy Policy and Terms of Service
Sinaqia operates a conversational AI agent in the service of insurance brokers. We work with sensitive policy and client data, which is why we treat privacy as part of the product, not as an appendix.
Privacy by design
This English version is a courtesy translation, provided for convenience only. The legally binding version of this document is the original in Spanish. In case of any discrepancy, the Spanish version prevails.
Introduction
This policy describes how Sinaqia (hereinafter, "Sinaqia", "we") collects, uses, stores and protects the personal information processed through our AI agent, available on WhatsApp, Telegram and web channels. The service enables insurance brokers to handle coverage inquiries, download policies, manage claims and automate tasks across their portfolio.
By using the service, the broker and the people who interact with the agent accept the practices described here. If you have any questions, write to info@sinaqia.com before continuing.
Information we collect
We collect only the data needed to operate the insurance-management service:
- Basic personal data: first and last name, identity document and address, when they are needed to identify a policyholder.
- Phone number: essential for communication over WhatsApp and other messaging channels.
- Coverage data: policy number, license plate and vehicle details, line of business, policy terms and other information about the policy being consulted.
- Email address: used to send documentation and for administrative follow-up where applicable.
- Conversation content: the messages the user sends to the agent, in order to respond and improve the quality of the answers.
The information comes from the interaction with the agent itself and from the systems of the insurers connected by the broker.
Information we do not collect
By design, the service does not request or store:
- Financial data: we do not ask for card numbers, banking credentials or payment passwords.
- Health data: we do not collect medical records or sensitive medical information.
- Biometric data or any special category that is not strictly necessary to manage the policy.
If any response from the agent were to require a sensitive piece of data, we will tell you so explicitly and will never store it without your consent.
Terms of Service
Sinaqia's agent is offered as a support tool for the broker's work, under the following terms:
- Inquiry handling. The agent answers questions about coverage, policy terms and policy status based on the information provided by the broker and the insurers. Answers are informational in nature and do not replace the broker's professional advice.
- Document generation. The service can generate and send documents (policies, certificates, receipts) whenever the insurer's system allows it. The validity of each document depends on the issuing company.
- Support and notifications. We send operational notices related to the use of the service. The broker is responsible for keeping the contact details of their portfolio up to date.
Responsible data use
- No spam. We do not use contact details for commercial mailings unrelated to the service.
- Exclusive use. The information is used solely to operate and improve the broker's agent; we do not sell it or hand it to third parties for advertising purposes.
- Minimization. We process only the data needed for each function, and only for as long as strictly required.
Data security
We apply technical and organizational controls to protect information in transit and at rest:
- Encryption: sensitive data is encrypted with industry-standard algorithms (authenticated symmetric encryption), with no plain text on disk.
- Restricted access: only authorized personnel can access the information, under the principle of least privilege.
- Secure servers: the infrastructure runs in controlled environments, with monitoring and periodic backups.
In the event of a security incident, we follow a response protocol:
- Detection and containment of the incident.
- Assessment of the scope and of the data potentially affected.
- Notification of data subjects and authorities where applicable.
- Corrective measures to prevent it from happening again.
Storage and user rights
Information is stored in protected databases and kept for as long as needed to provide the service and to meet the legal obligations that apply to the insurance industry. Once that period ends, the data is deleted or anonymized.
As the data subject, you can exercise at any time your rights of:
- Access: knowing what data of yours we process and for what purpose.
- Rectification: correcting inaccurate or outdated information.
- Erasure: requesting the deletion of your data when it is no longer needed.
- Objection: objecting to certain types of processing.
To exercise them, write to info@sinaqia.com.
Location and compliance
Data is stored on infrastructure located in Argentina, with no unnecessary international transfers. Processing complies with Argentina's Personal Data Protection Law 25,326 and its complementary regulations.
For operation on WhatsApp, the service also complies with Meta / WhatsApp Business policies, respecting their rules for the use of the messaging platform.
Our commitment
- Transparency: we explain in plain language what we do with the data.
- Security: we protect information with controls fit for the insurance industry.
- Respect: we treat the broker's and their clients' data as if it were our own.
- Continuous improvement: we review and update our privacy practices on a regular basis.
Delete your data
You can request the deletion of your information at any time. It's simple:
- Send an email to info@sinaqia.com from the address or phone number associated with the account.
- Put "Data deletion" in the subject line and list the data you want removed.
- We process the request and confirm the deletion within a reasonable time.
Data controller: Sinaqia · Contact: info@sinaqia.com · Last updated: June 2026 · Courtesy translation — the Spanish original is the legally binding version.